Lost Item

On the 7/09/2023 I forgot my phone on bolt and someone had requested for me because my phone was off as a result i asked the driver to charge it for me and I forgot when the driver dropped me off.

We requested from 269C Von Willich Avenue die hoewes at 18:15 to South Street Centurion mall taxi rank and I was dropped off at 18:22 by Thabang with registration NO. KN01HMGP driving a silver Toyota Corolla.

I contacted bolt with someone's email they responded saying as per bolt protocol I must be in touch with the email address of the bolt account I requested with and i did they responded saying "They understood the frustration of losing a phone they will try to assist as bolt is not responsible for lost items" they requested my number I gave them a reachable number as my phone is with the driver.

They responded on the 10/09/2023 saying they got ahold of the driver and gave him my contact details,The driver will contact me within 24hours and that i should consider the driver's time and effort in bringing the phone and i must also consider Authority meaning Police

Today it's over 48hours and the driver has not contacted me ,the chat box is closed already I can't inform them instead of giving me the driver's number so i can contact him my self the closed the chat box , This is unfair I've been bolt client for more than 5years I have more than 4.5 rates and more than 100 requests and now they treat me like this.

Bolt must let people know that they are not responsible for lost items so we know they are not reliable and so that we can look for an alternative that will be able to help,I once used indriver and forgot one of my bags as I had alot of plastics the driver called me the day after and offered to bring it ,his phone number was also there on the details after the ride but with Bolt there are no contact details and I can't get ahold of the driver .