Lost Item and no assistance from support

I have a pleasant experience with my ride however I left my phone in the car and I can't contact the driver using the app as bolt says I reached out to Bolt Support and the asked me to use the same email registered with them and I responded with the same email they sent my ride invoice to for them to help with the drivers contact I provided them with my numbers to let the driver contact me and I also asked that they send me the drivers contact but then refused so I'm asking that they look in to my account and assist I tried to reach out numerous times but no luck.