Lost iPhone 12

I hope this email finds you wel

On the 21 of March 2022 I took a ride and left my iPhone 12 in your driver's car. I called it 2 minutes after he dropped me off he was not in the corner from where he dropped me off. I called the phone multiple times it was just ringing. I managed to get access to my Bolt profile and called him he denied it and immediately gave me a customers number which was the lady he picked up after with no hesitation without me even asking he was quick to put the blame on the customer. I managed to track my phone a few days later it was around Kruis Street in johannesburg cbd and later on around Harrison Street johannesburg cbd.

This is the second dispute I am sending with no response whatsoever from Bolt. I cannot use your services and loose a whole phone that has a tracking system where as your drivers app can also be tracked. I requested months back for the drivers location to be traced the day after but you could not assist. Police were able to trace the phone however the building was a brothel and didn't know where to start. I am now carrying the burden of paying R500 to Telkom on a monthly basis for a phone that is no longer in my possession and no one was held accountable in this matter. You have been nothing but quiet. So this means we ride at our own risk. This is bull**** and I demand and answer and assistance!