Lost belongings in bolt ride

icket *** It's been over 48 hours since I last reported to bolt I had left my belongings in a bolt ride and detailed my position. The ride was on 18 August 2023, at 22:00. I had reported this matter but still the support team is failing to assist me regarding this matter at this point it is clear that bolt is one company that doesn’t care about their customers. As I have sent about 50 emails from Sunday regarding this matter. It is also clear that their drivers are not professional, as had he been professional I would have been contacted regarding the belongings. On Sunday, I was alerted that he had been contacted, and I also highlighted how critical the belongings are, but I have not yet to received a response. I spotted the bolt ride I was in a white Honda sedan on the 18th of August and the plate yesterday while on my way. Why am I enduring such injustice from the driver to return my possessions when it is evident that the driver has no intention of returning goods despite the fact that he has been contacted? What am I expected to do?

If my situation was a priority, the driver would have contacted me by now. Why is there no accountability for what is truly going on in this case, while I am left defenceless, despite how critical the goods are? Can there be responsibility in this situation because it is now completely unacceptable to be treated this way as a client because what if the same thing occurs to another customer? Or should we wait until it escalates to something major, which leads to an insignificant crime, whereas it might have been solved properly? Why are riders treated this way when they follow all regulations and rules and yet the drivers are not being accountable to play their part in this matter it has been more than 48 hours. I am asking for assistance in this matter as I am being failed at this point . And right now my emails are being ignored by the support team of Bolt