Lost A10 Samsung phone

I am very disappointed with Bolt, i booked a trip and asked the driver to charge my phone and he did when i got of i forgot it and he claims not to have seen it.

What irritates me the most is that i was sitting the front seat not back where he might not have seen it and it was on his charger. What is the use of having support to report incidents if they cant help, the feedback i got from them is that the driver didn't see my phone.

The whole idea of requesting Bolt we want to be safe with our belongings, and when the driver says he didnt see it they just took his side clearly passengers are not important.