Late refund

I requested yesterday and as I got in the ride the driver requested that I cancel and personally transfer the money to him . I did that and nothing was wrong with the ride or the driver. My problem is with bolt because they have not yet returned my money for the cancelled ride whereas if a ride is cancelled it immediately refunds the client. I’m disappointed and when I use the support section and chat with bolt it tells me about 7-14 days which I feel is unreasonable.