Issues with Bolt Service and Unjust Charges

I am writing to express my frustration with the service I have been experiencing while using the Bolt app.

Recently, I have noticed a concerning trend where drivers update the app to indicate their arrival at the pickup location, only to still be approaching the address. This has led to unnecessary waiting time charges and has become a frustrating routine. Additionally, the condition of the cars has often been less than satisfactory.

Today, however, was particularly disappointing. While I was actively waiting at the main gate, the driver canceled my ride. To my dismay, I was charged both a cancellation fee and the actual trip charge. I reached out to your support team with evidence showing that the "pre-auth" amount has already been deducted from my account. Not only was I given a generic response, but only after the 4th agent was told to reach out to my ban. The funds will only reflect after 30 days.