Issue with with Bolt

I had loaded 8 Promotion vouchers which however I used only 4 out of the 8. When I needed to request a ride, I realised only 2was left instead of 4 promo. I then send a message to Bolt support for assistance, Which was not of any help as they took me from back and forth,😕 with no assistance.

They asked me to send the Promo vouchers screenshot. Which I did but again with no help. Instead different agents will be requesting same thing over and over with assisting. And to be quiet honest it is not the first experiencing this kind of a situation with Bolt. I am not understanding how can a set of Promos vanished while they already loaded on the Promo busket.. Bolt has no respect for their clients nor treating them right..