Infuriated with Bolt

Bolt is *****ing our money. I was billed 3 times on my bank account for 1 trip I have been asking the bolt support team for my refund since the 2nd of December they refuse as the app only shows one trip paid. I am so furious and can't believe that it is impossible to email or directly contact anyone from another platform except through the app. I hope all bolt users check their bank accounts thoroughly I might not be the only one they make their millions from.