Incompetency of Bolt

I booked a long distance trip where the driver accepted and subsequently cancelled the trip for whatever reason. A hefty pre-authorisation fee was deducted from account and in my ignorance I thought I would receive back within a few minutes and proceeded to find another driver which I did meaning I paid twice for this trip on that day. It has been more than 2 weeks since this transaction and I haven't recieved my money back.

I contacted my bank who asked me to get an authorisation letter from Bolt to which Bolt responded to me by saying they would not give me an authorisation and that I should basically figure it out with my bank.

I recommend no one use this app as they have no system in place to assist you when their own drivers mess up. You cannot speak to anyone directly and frankly the support chatbot is useless.

A terrible app.