I was de*****ed by Bolt

On 23 July 2023 I requested Bolt to take me to airport using my bank card. An amount of R151 was debited through my Capitec account as an pre auth. The driver came but he wanted cash only, I told him we cannot cancel because I will be charged a cancellation fee and I was charged R25 fee.

The driver said he will pay me he R25 when he gets a trip because he was broke and that was his first trip of the day, I gave him my number to transfer the R25 and I'll be reimbursed the difference of R126.

I wrote to Bolt and explained everything, they said the money is held by Capitec, I called Capitec and it was confirmed that the R126 was paid to Bolt together with the R25 cancellation fee. Bolt promised to pay back the money but to date they didn't. Atleast pay me my R126, that is a lot of money in this economy.