I want my refund

On the 14th of December I requested a ride from Saulsville Arena to Rose Etta Street and it was R190. When the driver arrived he didn't want to open the door and it was raining on that day. So I had to cancel the trip. R190 was deducted from my account and also a R30 fee of canceling the trip while the driver has arrived was deducted as well. Few days later i contacted bolt through support letting them know what has happened and that I want my R190 since the trip did not take place. The agent then told me that the R190 is reserved for pre authorization and I should wait for 14 days for the money to reflect into my account. He gave me reference number that I should give to my bank if the money is not in. I waited for 14 days then contacted the Bolt agent agent. They told me the same story and gave me a different reference then I decided to contact my bank. The lady from the bank then told me that the reference that I got is incorrect. I spike to the Bolt agent again, mind you these are different agents I speak to. This one told me that it takes up yo 14 to 30 days for the money to return into my account. He/she also gave me another reference number. I decided to visit the bank. The lady there showed me that the money was indeed deducted and they cannot reverse it because it is already with bolt. And there is nowhere in my bank account where it shows that they brought the money back. I then sent an email to BoltSouthAfrica and I was told that I should wait for 30 days from the day I requested the ride and the money will be in my account. I did just that of which the 30th day was on the 14th of January 2025 (yesterday). I waited the whole day and sent an email again and they said it takes up to 14 to 30 days for the money to reflect in my account but I still haven't received it till today.