I need my money back NOW

Hi there, I sent an in-app complaint yesterday for a ride I was overcharged for on Thursday in Pretoria. And to date no one has contacted me and this is irritating. A drive missed an off ramp on a trip that cost R84 but due to this error I was charged R173 and bolt had the audacity to charge for this after I submitted the complaint. A R100 discount was app**** to my profile but I don't want this. This is money I need to use in my bank account. What good is the discount going to do if I have no intention of ever using your services ever again. I need my money refunded back to my account today please. Someone needs to contact me RIGHT NOW because this is nonsense. Your drivers get away with this level of incompetence and the best you can do is a discount. I don't want it and I want my money refunded into the same account it was charged for TODAY. I WILL BE WAITING.