I am a bolt driver, bolt make you pick up a client on a radius of 13,5km and travel 20km for drop off for R39 and 13

I am a bolt driver, bolt make you pick up a client on a radius of 13,5km and travel 20km for drop off for R39 and 13.5 km + 20 km = 33.5km, we don't do profit, if you decline the ride they drop our score threaten to block you on the ehailing app is that fair?