Horrific service

Good day

I trust you are well I find it very disappointing that I have to write an email for this but it had to be done I requested after a long day at work and my ride was accepted after 2 minutes by a shofer by the name of chumu. Apon accepting my request I waited for a while at entrance 4 and decided to call him. As my attachment shows I called the driver and the call did not last last more than 28 seconds. What was stated on the call was I asked the driver where he was and he stated he was at entrance 4, when I was already situated at entrance 4 with no sight of the vehicle or the registration with my files and bag that I had to take home. He persistently stated he is waiting at entrance 4 stating he is by nandos, as I corrected him stating that I am at entrance 4 and I know this because I work at Capitec Bank at entrance 4, the driver decided to drop the call Apon going back to the app to see where the driver is, I noticed that the driver canceled my trip I further requested another bolt trip and saw this driver by the name of chumu proceeding in my direction accepting another request. I proceeded to the vehicle and asked the driver did you just cancel my trip and with great cheek he stated yes he did. It's with great disappointment that brings me here to type out this email, being a bolt client for 3 years now and happy with the service I've been receiving until this point in time, your more than welcome to check my transaction history and this would be my first formal complaint. If there is nothing that can be done with regards to this then it is with great sorrow that I will be taking my business to an institution who actually deserves business.

Kind regards Dashen