Horrible Service from BOLT

On the 18 January I called for the bolt. But the delivery of parcels or items options is what I clicked on because that is what I needed.

I put my items in the back seat of the car , the driver then instructed me to put It in the front seat on the floor. The items arrived at my elderly parents house and we thought good shot atleast I know going forward I can use bolt for these services if I am unable to do it myself.

Never the less on the 19 Jan, I was at my parents house and now it's time to leave I want to take my items back home and this is when I discovered that 1 tem was missing. I came back to my house to double check incase I made a mistake when sending and I found nothing. I contacted bolt the driver called me back. He admitted he found the item when he was cleaning the car. He will return it the next day. I made sure I stayed home all day waiting and waiting. I took a screenshot of the number he called from thinking I can call him if he doesn't come. It number unfortunately doesn't work after 24 hrs I contacted bolt, I also explained all of the above. They said they would make contact with the driver and get back to me. It's now the 23rd and still no feedback. What kind of behavior is this BOLT?????? IS THIS HOW YOU TREAT YOUR CUSTOMERS. REGULAR CUSTOMERS MIGHT I ADD. WHAT IS GOING TO BE DONE?????

On the 19