Horrible experience with Bolt

I am so disappointed in Bolt,I got a driver who at the time dropped me off at home there was no electricity so I sent him an iwallet,the money then went off in my account and I tried revering the iwallet only ro find out that the driver already took the money out,this included a tip.I called the driver and he advised me that he will send it back.This is day 4 now and I have reported this on bolt support but also they telling me about 10 days of returning the money.It takes 24-48 hours to sort out someone's query now i have to wait for 10 days.I need the money asap and after that I am removing bolt and will look for another potential app.Your drivers decline requests because of card payments and u find yourself stranded.Ive had 5 drivers call me to ask that I must cancel the ride because they do not have petrol.This is not a way of conducting business!!