Horrible client care service.

If there was a negative 5 star Bolt deserves it for their horrible service. The driver decided to go to wrong location then waited then I was told bold has arrived. There was no car at the gate. I texted the driver telling him he is hasn't arrived at my location. I gave him time to come and after some minutes I saw the car not moving My time. Was wasted and I'm at the time getting late for work i asked message cancel then He asked for my location on WhatsApp and he wasn't receiving the message. I told him the message isn't going through so I cancel i aas charged R19.I tried requesting again and i was told i owe the cancelation fee my request would not go forward I then requested Uber.then disputed the charge I was told it will be removed. Minutes later I receive a message that I owe R39. When I question this I'm told I owe R14 for yesterday's trip. All my trips are paid up and only after I request a cancelation of the cancelation fee am I told I owe. Now all my trips are paid up but let's just say I owe R14 and cancelation fee of R19. This add up to R33 how did they come up with R39. Some horrible customer service I tell you. The driver was wrong and he wasted my time. He should have canceled then we forget about it but the service I got after that is worse. I can't even delete the stupid app8