Holding payment

What a run around to get my own money back. I requested a trip which was cancelled yesterday. I called Capitec and they told me that they need Bolt to release the payment. Back and forth on the support app only to be told that it’s Capitec. Bolt must not do immediate payments if they’re going to take up to 14 days for a R119 refund. I know I requested a lot but Ay Suka. The *******