Harassment

I was harassed and Violeted by Bolt driver- Who over charged me when I told him that is not what is on the app on total charge- which the app says R49 and he charged R59. I gave him R100 and I told him that I’m not paying R59, I want my change. He started arguing with me and I told him I don’t want to hear it, I’m in hurry to work he must give my change.He said I must listen to his swop explanation about how Bolt works, I said I don’t want to hear your explanation, give me my change and I was just getting more aggravated and feeling unsafe, so I open the door and he started swearing at me, saying things that I can’t even say with my mouth.At this point I was screaming at him saying he must just gone me my change and he went on swearing at me, wanted to get of the car to do what… don’t know. I have sent a message to Bolt and they send a mess wage that is dismissive, see message below:

Hi Mami,

Are you okay?

Please share more details about what happened and the pick-up for this trip.

You are advised to report any ******** activities at your nearest Police Station, and share the case number, investigator’s name, and Police station with us.

The investigating officer can contact us via email at *** for information sharing because the request must be in writing and we will help.

Bolt has a 24/7 Trauma Careline ***because such incidents can be traumatic.

We await your feedback or any more information you can share.