********** Activity By Drivers

Good Day

Hope you are well.

I would like to report some very disturbing behavior by one of your drivers, Caren Manhambara. I would also really like someone to call me back regarding this matter as I believe that this is not the first time it has happened,its just that I was aware and alert to this *****.

I requested a ride today,27 May 2020 at around 17:50. Caren Manhambara picked the request up and was 2 minutes away. 5 minutes later,he still hadn't showed up. I called him to find out how far he is,he said he is 3 minutes away. 3 minutes passed and he wasn't at my address. I called him again only for him to tell me he's 3 minutes away again,he apologized. He finally got to me at around 18:05. My trip was going to southgate mall to collect a takeaway at spur. While driving to southgate mall,I kept getting calls from spur telling me they need to close because their closing time was 18:00. Once he heard that, he started driving like a mad man. To the extent that we almost ran over a lady and her child,we ran a red robot and almost collided with a taxi(although he will tell you that the taxi was at fault). Due to being in a hurry,when we reached our destination,I had to rush out to get my order so that the store can close. I asked him can he not end the trip as I wanted him to take me back home after picking up my order,he said no as he has somewhere he needs to be,i should request a different taxify,I said that's fine. Upon collecting my order,I tried to request again,but I couldn't. This was because Caren hadn't ended the trip. It was still on going. I thought it might be that he forgot to end it,so I called him. The phone rang unanswered,several times. At some point,he switched off his phone. To my horror,he changed the destination of the trip to sandton.I was livid! He was clearly doing this on purpose! I called my bank and requested that they stop my card and block any payments on it,to which they obliged after explaining what happened(I now gotta pay R140 for a new card due to this ********** attempt by your driver). I had to call my wife to request another ride on my behalf as I couldn't due to the fact that Caren hadnt ended the trip. While awaiting to be picked up,I changed the destination to a different place,just to see if he was aware of this and if he really was attempting to do a ********** activity on my card. To my shock,he kept changing the destination of trip again tp sandton,showing me he was aware of what he was doing.

Due to my quick thinking of blocking my card,when he finally ended the trip,the payment was not successful. Whenever I now log on to the app,it prompts me to pay the R281 as opposed to the R51 I was supposed to pay for a trip to southgate mall. I am not going to pay this money, I am even willing to pay this. I am even willing to never use bolt again as it seems its a haven for *********. I have attached this ********* details as per bolt. Can I please be called on *** to discuss this further. I am extremely angry at this.

Kind Regards, Sinethemba Sikrweqe