YS
Yamkela S
1 reviews | Active since May 2023
02 May 2023, 10:09
Forgot phone in bolt
Please be advised that Sunday 30 April 2023. I had forgotten my phone in a driver’s car and I have no contact details of the driver or any information regarding the registration plate, the only information I know of the drivers is his name (Julius). Please contact the driver and insure my phone is returned. I emailed *** but have not been helped.
Please urgently call me back on *** as none of your numbers online work
Helpful (0)
Replies (4)0
Replies (4)YS
Yamkela S's updateReviewer Update
02 May 2023, 10:50Bolt only has email for correspondence that they don't even reply. This is frustrating as this is of urgency and no one is assisting in getting my phone back. I have seen countless emails, Instagram direct meaaages, Facebook messages and I still have not received any appropriate help. But I'm being sent from pillar to post answering questions with no feedback.
YS
Yamkela S's update02 May 2023, 10:50
Reviewer Update
Bolt only has email for correspondence that they don't even reply. This is frustrating as this is of urgency and no one is assisting in getting my phone back. I have seen countless emails, Instagram direct meaaages, Facebook messages and I still have not received any appropriate help. But I'm being sent from pillar to post answering questions with no feedback.
YS
Yamkela S's updateReviewer Update
03 May 2023, 08:54Bolt does care about their clients lost/forgotten valuable goods. I received an email yesterday that the driver would be in contact with me within 24hrs. And if the driver does not contact me in 24 hours, I should open a case. This is not helpful in anyway as I have to sit and wait for the driver to reach me. I have explained multiple times that I need to be in another city Wednesday evening. Would the communication between the driver and I be more efficient if I was provided with his number as well?
YS
Yamkela S's update03 May 2023, 08:54
Reviewer Update
Bolt does care about their clients lost/forgotten valuable goods. I received an email yesterday that the driver would be in contact with me within 24hrs. And if the driver does not contact me in 24 hours, I should open a case. This is not helpful in anyway as I have to sit and wait for the driver to reach me. I have explained multiple times that I need to be in another city Wednesday evening. Would the communication between the driver and I be more efficient if I was provided with his number as well?
YS
Yamkela S's updateReviewer Update
03 May 2023, 10:35This company is very ***********, I have made multiple agents aware (Ferex etc) that I need to be in another city by 2pm, and requested for the drivers contact so I can communicate with him since he had not made such efforts 18 hours later. I have not received any response from the company.
You hire a bunch of ******* who don't want to return people's phones. Is this the servie Bolt prides themselves in?
You hire a bunch of ******* who don't want to return people's phones. Is this the servie Bolt prides themselves in?
YS
Yamkela S's update03 May 2023, 10:35
Reviewer Update
This company is very ***********, I have made multiple agents aware (Ferex etc) that I need to be in another city by 2pm, and requested for the drivers contact so I can communicate with him since he had not made such efforts 18 hours later. I have not received any response from the company.
You hire a bunch of ******* who don't want to return people's phones. Is this the servie Bolt prides themselves in?
You hire a bunch of ******* who don't want to return people's phones. Is this the servie Bolt prides themselves in?
YS
Yamkela S's updateReviewer Update
04 May 2023, 06:45Bolt customer service is not efficient at all in helping patients. This is a valuable good we are talking about here. No one has bothered to find out if my phone has been found or what the progress is not have you tried making contact with the driver to bring back the phone. You enable your drivers *****ing our phones and we just have to sit back and wait for bare minimum/sub standard responses from you guys. You guys are very ***********. I have used some much money on Bolt and this is the service I receive when in need of help? So is this all the company is about. Just collecting money from us and not helping. I will never use Bolt again as this shows you hire a bunch of ********s who are are hungry for every opportunity they get. If this e-hailing service vetted their drivers and stopped hiring ********s like Uber none of this would be happening. I now have to be inconvenienced by this driver to be going to Police stations openning cases when he could simply return my phone and receive a cash reward for honesty.
I will never use Bolt anymore as this company does not care about us but just wants to make money from clients.
I will never use Bolt anymore as this company does not care about us but just wants to make money from clients.
YS
Yamkela S's update04 May 2023, 06:45
Reviewer Update
Bolt customer service is not efficient at all in helping patients. This is a valuable good we are talking about here. No one has bothered to find out if my phone has been found or what the progress is not have you tried making contact with the driver to bring back the phone. You enable your drivers *****ing our phones and we just have to sit back and wait for bare minimum/sub standard responses from you guys. You guys are very ***********. I have used some much money on Bolt and this is the service I receive when in need of help? So is this all the company is about. Just collecting money from us and not helping. I will never use Bolt again as this shows you hire a bunch of ********s who are are hungry for every opportunity they get. If this e-hailing service vetted their drivers and stopped hiring ********s like Uber none of this would be happening. I now have to be inconvenienced by this driver to be going to Police stations openning cases when he could simply return my phone and receive a cash reward for honesty.
I will never use Bolt anymore as this company does not care about us but just wants to make money from clients.
I will never use Bolt anymore as this company does not care about us but just wants to make money from clients.