Firstly my Fiance' and his mother took a Bolt ride on Sunday 27 June in Midrand and caused an accident

Firstly my Fiance' and his mother took a Bolt ride on Sunday 27 June in Midrand and caused an accident. Not once did he apologize for the traumatic experience he put them through but just carried on as usual. I was disgusted to hear what had happened, secondly, I ordered a Bolt online without using the app. The amount came to R23, however when I got to my destination the price changed to R64 which I did not budget for. When I emailed and asked for a refund they said they were unable to do so. I am disgusted and so disappointed in their terrible service.