Faulsy charged

Good day First of all my trip is R118 not R19 as it says on my ride history there is obviously something wrong with this app the distance it is literally impossible for it to be R19... Then the issue at hand I requested via card and it took money from my bank the driver cancelled the trip upon arrival after releasing it was a card not cash... then didn't get refunded my money and I have to wait 14 days as if it's my fault. I need my refund now.