Extremely Disappointed – My Safety Was Put at Serious Risk

I am extremely disappointed with the level of service and feedback I have received from Bolt regarding this incident. I will not accept the dismissive response I received, as it completely undermines the seriousness of what happened.

My life was put in danger by a Bolt driver who knowingly operated a vehicle without a proper spare wheel, despite the fact that the one he had was already punctured. As a result, the tyre burst while we were driving on the highway, leaving me stranded for almost 90 minutes in an unsafe and highly stressful situation. This was a traumatic experience, and I am still recovering from the shock and stress caused by it.

What makes this worse is Bolt’s lack of urgency, accountability, and responsible handling of my case. Customer safety should never be compromised, yet this situation was treated as if it were minor.

I am taking this matter further across all platforms, as this is unacceptable. I expect Bolt to escalate this case to the highest level immediately and provide proper feedback, action, and accountability.