EXTREMELY BAD AND POOR SERVICE FROM BOLT SOUTH AFRICA.

On 16 July 2021, i used the Bolt App to call for a ride to transport my goods and paid for the in cash. The driver fiddled with my phone under the pretext of comparing trips took my Galaxy s21 phone the goods he was meant to transport and the money i was to pay for the trip from Braamfontein to Soweto and ran off. The registration of the Car is JD 21FF GP, name of the driver Simphiwe driving a Silver Grey Etios. I contacted Bolt support since yesterday and i am not getting any assistance whatsoever from Bolt South Africa. I don't understand why Bolt South Africa is not able to trace this rogue Bolt driver if he is registered and able to access their App. Can someone up there in Bolt South Africa intervene and explain to me why their service is riddled with ********ity and how do we know that this ********* in Bolt South Africa are not going to use their App and registration to commit more heinous crimes?