Excuses and never want to resolve a issue

Bolt is supposed to be the cheapest form of traveling excluding the taxi's and this they preach. I have now been struggling to get a issue resilved for over a week now where they have just changed the pricing on their rides. For more than a week the pricing was fair and affordable. Suddenly one morning the price jumped wit approximately 65% their reason for that is the demand has increased. I accepted it as I had no other form of transportation to use. When i enquired about this I was told to do the complaint via their portal, this i did and then thei came with another reason stating that this is due to fuel price increase. This was 18 days after the increase and prior to the sudden increase the fares were fine. I am still battling with this and found that Uber has not changed their pricing as drastically as Bolt did. We as South Africans work hard for the little income that we receive and then you you have a company called Bolt that tey and enriching themselves. Me as daily Bolt user does not get any fixed pricing even being loyal this is unexcepted and wrong. Where a person spends a R1200 a week on traveling with Bolt they just pocket the money and accept that it is fine but when tou lay a complaint they find reasons to not resolve it. Bolt wake up you are killing your business and taking food out of your drivers families mouths.