Driver's account suspended

Recently you have made changes to the driver's app, changes that are not well taught and made by people sitting at office not thinking about driver's. How do you reduce a score if the driver's writes the reason why they are not taking a trip, still you reduce driver's score even when the rider cancels. This avcount Bisa 957 has been operating for years and years not even once did you have problems from it. Now all of a sudden it's suspended due to your changes. You really not considering you driver's, for a company that takes 25% commission. Can you open this account BISA957 please fix these charges None of you would even dare work out here.