“Driver Withholding My Laptop & Demanding Extra Payment

I am extremely frustrated with Bolt’s handling of my case. A driver is currently withholding my laptop, and instead of resolving the issue, Bolt is suggesting that I request and pay for another trip to collect my own item. This situation occurred through their platform, yet the cost, inconvenience, and risk are being pushed onto me. This is not the first time I’ve experienced poor support and unresolved issues with Bolt. I am requesting immediate intervention to ensure my laptop is returned to me at no additional cost. This level of service is unacceptable