********* Driver Conduct

I requested A Bolt Uber for a very short trip in the area. Unfortunately I have had this happen too many times so maybe a learning curve is needed. I travel most times with my son, safety being a priority when requesting a Bolt driver. Sunday 30 March 2025, we get into a very unhygienic Bolt car, we had no waiting time to cancel and reorder. The driver then asks me to direct him to the destination?? Why have a navigated driver if I need to talk him through directions, after I said the directions should be on your app, you are the driver and Im paying for the trip - He continues to argue that he's updating the app, Nail in the coffin - I am ******!!? The drivers listed on Bolt - in the area of Phoenix have so much of attitude, inconsiderate of the passengers they transport and the condition of vehicles that fetch their loads are noted as unworthy. Can Bolt review their terms and conditions and how people are allowed to do this everytime withhout any accountability? Theirs is a service provided to customer. End of story There is no need for ANY conversation or forward behaviour by their clearly *********** drivers in un-road-worthy vehicles whilst having trips added on at full price be it on a card or cash payment. People are not forced to use their services with unnecessary harassment of innocent passengers.