Double charged , Rude and was not assisted when I complained

On the 28 February 2021. I requested a taxify to home, I used the card method when I got home the driver said the card didn't go through. I then called someone from the house to give money because i didn't have cash with me which was R210 and tipped the driver R10 so the total amount I gave the driver was R220.00. In the morning I see a notification that the amount of R210.00 has been debited by Bolt. I then called the driver, he straight denied that I gave him cash that night and cut the call on me. I then sent a complaint to Bolt stating my issue and explained to them that the driver denied me giving him cash. The consultant by the name of Dharam emailed me back and told me that they have contacted the driver and the driver denies that I gave him cash. So Bolt has chosen to believe their driver and I have been ****** by a company that I have been using their services since they started business in S.A. I work hard for my money I will not let anyone rob me like this and need my money back please.