Double Charge and No Refund for Cancelled Trip

I’m writing to express my frustration with the recent experience I’ve had using your service. As a student, every cent counts, and these unexpected charges are causing unnecessary stress. On 4th of April (today), I first requested a ride at 8:22 AM, which cost R71. Here is the reference, “Absa: SAVE1872, 04/04/25 DLO*BOLT.EU/O/*** Cape Tow reserved R71.00 for a purchase.” However, when I checked my account at 09:07, I noticed I had been charged an additional R72 for a ride I didn’t even request. Here is the reference “ Absa: SAVE1872, 04/04/25 DLO*BOLT.EU/O/*** Cape Tow reserved R72.00 for a purchase”. I’m confused and upset by this extra charge, especially since I didn’t order that ride. To make matters worse, I also had a separate trip that I cancelled earlier for R81, but I was still charged for that as well. Here is the reference “ Absa: SAVE1872, 04/04/25 DLO*BOLT.EU/O/*** Cape Tow reserved R81.00 for a purchase”

I immediately reached out to customer support, and the AI assistant promised that an agent would get in touch within three hours. That was over eight hours ago, and I still haven’t received any response or resolution. This lack of communication is incredibly frustrating, and as a student, I simply can’t afford to pay for mistakes like this. I’ve always re**** on Bolt for convenient and affordable transportation, but this experience is making me question that trust. I would appreciate it if you could look into these issues and process the refunds as soon as possible.