Dissatisfied Customer

Good day my name is Megan I am very unhappy with the services I received from Bolt .Firstly I used their services yesterday and the ride was R23 the drunk driver charged me R76.Today I requested a ride the driver advised that he was far I cancelled the ride a R100 was deducted and there after another R100 this is very poor customer service and I will never use your services again I just want my money back.