Dishonest. Lack of Transparency. Literally robs you of money.

Hello.

When I booked my Bolt ride, the initial price was R62.

I was charged a R2 waiting fee (which I don't mind).

The problem is the R3 booking fee which was never disclosed from the beginning.

The Bolt app/driver added an additional R25 saying the ride took longer than usual, simply because the driver took a busier, traffic filled road (even though there was an alternative, quicker route)

It shows dishonesty and a lack of transparency from the company. And a complete lack of consideration for the customer.

I am not happy and will not be using this service again.