DISGUSTING SERVICE, ********** ACTIVITY, ******** DRIVER

Disgusting service, ********** activity, ******** driver!!! I was at work and could not afford to take time off to take my ill mother to her doctor's appointment. I called her a BOLT taxi to take her to her appointment.

When you request a BOLT taxi, the money automatically comes off your account. My mother got into the taxi and the driver drove her straight to an ATM. My mother advised that he was driving in the wrong direction, but he ignored her. He then told her she had to pay cash for her trip. She advised that it had already been paid for, he disagreed and forcefully told her that she must draw the money. She then called me as the driver drove off and left her on the side of the road after refusing to draw the money. When i emailed through to customer service they told me that they WILL NOT REFUND ME FOR THIS TRIP???!!!! Nor did they ever respond to my complaint to advise on what steps they would take with this ******** driver. Now I have had over R7,000.00 ****** out of my business account from BOLT. I logged the ********** activity with my private banker, he cancelled my card, and reversed all the transactions amount to 7k. The worst and most UNSAFE taxi service in Cape Town... I would rather hitch hike than