Discrepancy in Cancellation Fee Charge

I would like to report an issue I experienced with Bolt today. I requested a ride but wasn’t getting any response, so I decided to use an alternative service. Unbeknownst to me, Bolt had accepted the ride request. Once I realized this, I canceled the ride, expecting to be charged the standard R20 cancellation fee.

However, I was charged R108 for the ride, and I later received an email stating that I was charged R20. In reality, the amount deducted from my account was R108, and Bolt owes me R88.

I would appreciate it if this matter could be investigated and resolved promptly. I’m not attended from their side