Disappointing Service

Yesterday, I connected with Bolt for a driver from Cape Town International airport, Parkade 2 to Grassy Park. Driver Sithembile picked me up and dropped me. About 30 minutes later, I realize that I left my laptop bag with my laptop, and my Samsung I-pad in his car. I immediately contacted Sithembile and told him that I left the items mistakenly in his car. Sithembile advised that he will check and return same to me. This was done however the Samsung I-pad was missing from the bag. I than contacted the company Bolt, and informed them of what has happened and their response was " there is nothing that they can do", and that I should report the incident to the Police. I did not expect this negligent response from such a big international company. I need the CEO, Gareth Tylor of the Bolt company to call me directly +*** Esme Witbooi (Case Number #***4), as I need my iPad returned to me.