Disappointed bolt driver

Hi I work as a bolt driver and I recently discovered that my banking details where changed on my portal and I don’t know when and how it changed but I entered them on the 23rd of January 2020. So bolt had to pay me app payment money on the 13/10/2020 and on 20/10/2020 it was paid to someone else’s account. I sent them an email regarding my issue they said that they give me feedback but they only told me that it was there fault and they are still investigating and they can’t get hold of the driver and I don’t know how is that my problem. It’s been a month now and no one is giving me any positive feedback they are ignoring my emails and I have proof, I was help by agent Zanele and Grace and this past Saturday agent Kevin rep**** to email when I explained everything to him , he didn’t reply to today please help me out cause I worked very hard for this money.