Disappointed

Hi yesterday 26/02/2021 requested a ride and spent 5 minutes in the cold no driver arriving. On the app it shows driver on the same area as me but two street away, driver is not completing a ride its just parking. I calm down and cancel to request a second driver the still I get the same driver. Spent other five minutes decided to call he doesn't pick up called again still no pic up. Decide to cancel and use taxies cause I'm not winning today and, I saw someone approaching that kind of looks like the picture I saw on the app so he was also looking at me thinking it might be me caring the phone .Saw the car thought why not use it cause he is here, waved and he came, got in the car and said i cancelled sorry, u were taking long and i was calling you why were u not answering cause i could see where u are the's no robots but u didn't answer my calls. Driver answered so rudely that u cancelled so what must i do he asked? I was shocked at the response yet I'm in the car cancelled in like 15 seconds before he saw me i don't want to request cause u here so please take me where I'm going and i don't like the tone of your voice i said. He there for said f me get out of the car while the car is moving, i sad stop the car so i can get out he drove the car to a destination i didn't know i was shouting screaming and called 10111.He stop the car and got out to two men and complained that he is f tied of me swearing at me telling me I'm drunk and he doesn't care were i end up on .Two guys looks like they the owner of the car apologized when I took a picture of the number plate and the owner said he would like to apologies and drove me to the address. I'm a highly bolt user I'm so disappointed and reported on line but nothing is being communicated with me opened a case of attempted kidnap and defamation of character.