Debiting my account

Bolt charged me for a trip that didn't happen an entire R144. No driver was allocated to me, they debited my account and I was left unsafe and with no other money to request with. For people who say they are promoting women protection, they very inconsiderate. I tried to contact the support team and tried calling (with a low battery) I didn't get through. The time is exactly 21:18. I am so mad! This is exactly why people prefer Uber compared to Bolt because when is my money going to be reversed?