Daylight *******

Bolt refuses to return the rest of my money that they took for pre-authorisation. There are transactions labelled reserved which were never credited to my account. R1307 in total taken. Only R673 returned to me.

Each time I ask for assistance, no one takes time to review my case or goes through my attachments. All their replies are automated and generic.

I have spent money out if my own pocket to get documents as proof that the funds are inaccessible by my bank. They are not traceable. Yet Bolt absolutely refuses to release these remaining funds. They keep telling me to go to my bank, waut 14 days etc.

They absolutely refuse to investigate further or even attempt to re-release the money just in case it didn't go through. So much of my money wasted following up on this. All the stress and anxiety I'm going through. Their customer service is truly abhorrent.