Concerned customer

Yesterday on the 08th of june 2025 i requested a ride with bolt , the driver came for a pick up and dropped me home today on the 9th in the morning a needed an invoice for that ride and i could not find it on my app, i contacted bolt for assistance and they informed me i had no ride yesterday with them , i believe maybe because i did not have data maybe the driver cancelled my ride but then bolt should have this information on history coz if drivers can just cancel rides and the ride info dissapears how safe are we as passengers?