COMPLETE UNWILLINGNESS TO ASSIST

My Step-father forgot his phone in the Bolt that took him to UNISA. The driver was listed as Mzinwandile - as he forgot the phone he asked me to assist in contacting Bolt to advise them and try and recover the phone. NOT ONE person is willing to help. EVERY single person 5 or 6 "support" agents keep on saying access the app. The app cannot be accessed as his phone was left in the car the app does not allow you to sign in on another device without whatsapp confirmation which he cannot get because the phone is in the Bolt car. EVERY single agent says access the app they either do not read or they do not care. Even searching for solutions on the internet everything relates back to an app that cannot be accessed. Their system is not user friendly and their staff in my opinion is unhelpful. There is no contact number that works and their emails same response use the app - how can you use the app when the phone is "lost"??? to think that i recommended their service looks like we'll be using a different service going forward.