CHARGED TWICE BY BOLT DRIVER

Terribly disappointed with BOLT DURBAN, I had a ride from Nanda to Durban and the amount I had to pay was R199. Due to the fact that I had setup my payment method to be the card before the ride I was than charged twice. In a nutshell, as soon as I reached my destination I asked the driver “How do you see if the payment has gone through” Reason why I was asking this is because I had never paid with the card before and also I was late so I had to do everything quickly and sort out payments before I leave the car. So the drivers response was He is not aware if it has gone through because there’s a problem with his signal to check So I then had to Pay R200 hard cash, Driver left,

As soon as I got to where I was going, I received a notification from my back advising me that R199 has been taken in my card by bolt. Immediately after coming onto that realization I quickly called the driver to advise them about this and he said he is too far to come back to bring back my R200 as I had paid twice without my knowledge. Also have reported to Bolt Online and resolution instead of processing in my refund I was Asked if I was happy with promo codes. Furthermore I sent proof of the calls I had made to the driver after the incident because when they investigated further they advised me that driver disputes getting any money from me and also saying that it was a normal ride and never took any money from me.

So what I’m against of is that, if it was a normal ride why I would call again rapidly even after the ride? All I wanted was my refund of R200 that I paid but back and forth resolution to this is something I really don’t see happening. I am totally unhappy with BOLT-DURBAN!! and don’t think I will ever use the app nor the service with such incompetence.