CHARGED ME FOR RIDES I NEVER MADE

I had a terrible experience with Bolt in January and February 2022 while visiting Johannesburg in South Africa. I did take Bolt from the airport to my destination on a Friday. On Saturday afternoon, I discovered on my App that I had been charged for two rides I neither booked. I phoned their offices to lodge a complaint but there was no response. I sent email to which i never got a reply to. On Sunday, another ride was debited to me. Then there were two other rides I saw on my phone which I quickly cancelled. Latter in the evening I deactivated my credit card. On Monday I finally got to lodge a complaint. They requested information which I duly provided including bank statement. After about a week I was promised a refund within 2 and 10 days by one of their consultants. The consultants discovered that the three rides were booked on a device that did not belong to me. They blocked the device. I reminded them after 10 days elapsed and there was another promise. Nothing happened again after 10days. I lodged a complaint again and they demanded same information I submitted before. Finally a consultant notified me that I did take the rides. I provided alibi where I was physically when those rides occurred Three days ago I got told there would be no refund. The consultants are very inconsistent in their decision making process. Bolt seems to have a tendency of protecting **********. They have not thought it necessary to put a system in place to prevent this kind of thing. It is a most irresponsible and heartless service provider.You take BOLT at your risk and don't expect any positive support from their unprofessional consultants.