Charged for a Ride That Was Cancelled by the Driver-No Refund from Bolt!

I had a terrible experience with Bolt on Monday. I requested a ride, but the driver got the directions wrong. I tried to guide him, but instead of listening, he cancelled the ride midway through the pickup process.

To make things worse, I was still charged, even though I didn’t take the ride at all. I’ve received no refund and no proper assistance from Bolt’s support team.

Why should I pay for a driver’s mistake? This is completely unacceptable, and I feel like I’ve been ****med.

Bolt needs to take responsibility for these unfair deductions and start treating customers better. At the very least, I expect a refund and proper action taken against drivers who behave like this.