Charged for a ride that did not take place :, Bolt South Africa

Hi Peter,

I'm writing to express my frustration with Bolt South Africa. On February 1st, I was incorrectly charged for a trip that didn't take place. I was assured that the funds would be released back into my account within 14 days. However, that timeframe has passed, and I've yet to receive my refund.

I've contacted my bank, and they've informed me that Bolt needs to release the funds. Despite numerous attempts to reach out to Bolt's support team, I've received no assistance. I'm extremely disappointed in the lack of resolution and would appreciate your help in resolving this matter.

Sincerely Brenda