Charged extra waiting fees for Drivers Indiscretion.

I was charged additional fees to my trips recently with Bolt . On the first trip I was charged an Extra waiting fee when the driver went to take wrong pick up location. I had to pay extra for waiting while I walked from my given address to the incorrect location. The 2nd trip later the day I was charged extra waiting fees when the driver also went to the wrong pickup location. I paid an extra waiting fee while the driver rerouted to the correct pickup location. I made a complaint about both incidents the following morning. No action was taken and I was told that any complaints must be made within 24: hours, which I did long before the stated 24 hour period.