Caterers for ****mers, I've had my last straw

They allow ****mer drivers to continue operating and don't provide sufficient support or take action against *****ulent "drivers". They make it near impossible to find the way to report and issue and the drivers know this. Perhaps it's different in other countries, but in South Africa, drivers are using Bolt as a method to **** people out of money and nothing ever comes of it, and the drivers know this.

They either never pitch and you pay cancellation after waiting ages, and/or they say they've picked you up and charge you for a ride you never took. It's small amounts every time but it adds up and wastes time. This happens on a shocking percentage of trip requests. Such a nice and fancy app, can't they add in features to tell when the driver is intentionally messing someone around (I'm a developer myself)? 2 mins away for 10 mins or drives the opposite direction, says they picked you up but didn't stop at the pickup point, no red flag?

Tonight was my last straw, I messaged a driver "on his way" for far too long and he blatantly rep**** that he's not going to pick me up and I must pay the cancellation fee (then he drove around on my tab without me in the car and I couldn't order another ride).

I got a refund but shouldn't have to go through this, waited 40 frustrating minutes before I finally got a genuine ride through Uber X, then another 20-30 mins at home searching around options to finally get my refund from Bolt.