Case no: ***

Case no: ***

I took a ride this morning 08/04/2024 with your driver who then cancelled the trip I was not aware but he took me to my destination and I paid him. I realized after my ride that I lost my house keys in that car (my last bolt ride). I tried contacting bolt several times on the app since I don't have the drivers contacts cause he cancelled my ride... I was told that they can't give me the drivers contacts but they forwarded my contacts to the driver... it is now over 8 hours I have been waiting for feedback!!! I have even told them I am left stranded with kids outside seeking for their help so I can call the driver or any feedback from the driver. It is now 8pm and I am still waiting for their feedback. Bolt is useless we can't contact he'll desk directly we just got their useless chat bot. Why do we continue using it? They don't care how many rides we take and also don't care about our ratings??? I am 5 star rated but still fails to get help!!! What a waste